Discover the Power of
Knowledge Management
Knowledge Management
with the
RESOLVE wiki-based
Run Book Automation Solution
by generationE Technologies
Run Book Automation Solution
by generationE Technologies
Run book automation solutions allow you to capture and standardize best practices, and wiki-based collaboration supercharges the knowledge management process. A wiki (where pages are directly edited by users within appropriate constraints) simplifies collaboration and ensures consensus. For IT operations, the use of a wiki-based documentation systematically brings the value of the higher-level subject matter experts to the team.
generationE’s innovative approach transforms run book entries from reference guides into actionable tools that run diagnostic tests and find problem fixes. Next-step recommendations are embedded in the run book procedures discretely or as parts of an orchestrated process by just clicking a link.
The integrated Tivoli Netcool/Resolve solution navigates directly to the procedure with user-friendly descriptions - not convoluted flow diagrams - and the steps required to test, diagnose and resolve the problem. By including hyperlinks within the procedures, the run book becomes a powerful tool rather than just reference documentation, and enables users to solve recurring problems without requiring them to become instant experts. RESOLVE is fully compatible with Linux, Solaris and Windows platforms.
Are there some simple questions I can ask about
run book automation and my business?
Three easy questions on RBA
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Where can I get more information about run book automation?
Collaborative Run Books And Automation
or send your question to Jeff Cerny
jeff.cerny@generationEtech.com
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